GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of use for the website www.hexa-herbs.com, hereinafter referred to as the "Site," govern any use of the Site and the services offered therein.

1. General Terms of Use for the Site and Services Offered

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The use of the website www.hexa-herbs.com implies full acceptance of the following general terms of use. These terms may be modified or supplemented at any time, and users of the site are therefore invited to regularly consult them. While this site is normally accessible to users at all times, technical maintenance may lead to temporary interruptions, and users will be notified of the dates and times of such interventions.

2. Description of Provided Services

The purpose of www.hexa-herbs.com is to provide information about the activities of the company. However, it cannot be held responsible for omissions, inaccuracies, and deficiencies in updates, whether caused by itself or by third-party partners providing this information. All information on the site is indicative and subject to change. Additionally, the information on the site may not be exhaustive and is subject to modification since its online posting.

3. Orders and Products

We accept orders placed through the site or by email. Orders with insufficient payment or without attached delivery fees will not be shipped. Products are available while stocks last. We strive to ship orders promptly. In the event of a temporary or permanent stockout of an item, we will contact the customer to indicate the expected restocking date and seek their agreement or offer a refund (please specify a quick contact method on the order form). Any order automatically implies the buyer's acceptance of our general terms of sale.

4. Prices

Selling prices are indicated for each product in euros, inclusive of all taxes, excluding delivery and transportation costs. The selling price of the product is the one in effect on the day of the order. Delivery and transportation costs are mentioned before order validation and charged separately, unless the order exceeds a previously announced amount on the "Delivery and Payment" page of www.hexa-herbs.com. They are detailed on the order summary. The total amount due by the customer is indicated on the order confirmation page. In the case of price promotions, www.hexa-herbs.com undertakes to apply the promotional price to any order placed during the promotion period. www.hexa-herbs.com reserves the right to modify its prices at any time while guaranteeing the application of the price in effect on the day of the order. For deliveries to overseas departments and territories (DOM TOM), there is no VAT, but customs duties may apply.

5. Delivery

5.1. Delivery Zone

Hexa-Herbs.com delivers all orders to mainland France, overseas territories, and the European Union.

5.2. Delivery Times

Hexa-Herbs.com commits to delivering products within the indicated timeframe on the order confirmation page, as follows:

- From 24 hours to 5 days in mainland France

- From 3 days to 10 days in European Union countries

- From 5 to 20 days in overseas territories

The delivery time corresponds to the shipping time indicated on the product page, plus the processing and transit time. The time starts from the full payment of the order. The deadlines do not apply in the case of force majeure or fortuitous events.

5.3. Delivery Fees

Delivery fees are the responsibility of the customer, unless the order exceeds a predetermined amount.

5.4. Delivery Methods

Products are delivered to the address provided by the customer on the order form. Delivery is carried out by:

- Direct delivery of the product to the customer by carriers based on the size of the item

- Home delivery

- Pickup at a relay point

If the package is made available, it must be picked up by the customer within fifteen days from the notice of availability. In the absence of pickup within the specified timeframe, Hexa-Herbs.com may, after issuing a notice to the customer that remains ineffective, proceed with the pickup and automatically cancel the order. Delivery fees will not be refunded, and any return costs will be borne by the customer.

5.5. Product Conformity

When the product is delivered to the specified address, it is the customer's responsibility to check the condition of the delivered product in the presence of the carrier. If the product does not conform to the order, the customer must file a complaint with the professional seller to obtain a replacement or possibly cancel the sale.

5.6. Delivery and Risk Transfer

The product, delivered to the customer by a carrier chosen by Hexa-Herbs.com, travels at the seller's risk. The risk is transferred to the buyer when they physically take possession of the goods. The risks of loss or damage to the goods are transferred to the customer when they, or a third party they have designated, physically take possession of the goods, regardless of their nature.

5.7. Transfer of Ownership

From the effective delivery, ownership of the product is transferred to the customer.

5.8. Late Delivery

If delivery has not occurred within 30 days following the date of the online order, the customer may request a refund within 30 days. This timeframe does not apply in cases of force majeure.

5.9. Non-Delivery

A complete failure to deliver automatically results in the resolution of the sales contract and the refund of the amount paid, including delivery fees. A delivery incident will not be considered a failure to deliver.

6. Payment

The price of the products is due in full after order confirmation.

6.1. Payment Methods

Payment is made online by credit card or bank transfer.

6.2. Payment Security

Our site is subject to mandatory 3D secure and PCI DSS security systems.

6.3. Default of Payment

In the event of non-payment of the full price within ten days, the contract will be considered automatically terminated.

7. Complaints and Disputes

In the event of a dispute over the nature or quantity, the customer must file an amicable complaint with Hexa-Herbs.com by contacting us through the site. In case of a dispute, jurisdiction is granted to the courts of the jurisdiction of the registered office.

8. Liability

Hexa-Herbs.com cannot be held responsible for non-performance of the concluded contract in the event of force majeure, disruptions, or total or partial strikes, especially by postal services, and means of transportation and/or communication, floods, fires. Hexa-Herbs.com cannot be held responsible for printing errors and reserves the right to modify the range of models in the catalog and the technical characteristics of the items offered. Every user has the right to access, rectify, and object to personal data concerning them, in accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms. The site contains products based on HHC, a cannabinoid with effects similar to THC (allegedly milder). Legally, this cannabinoid is not listed as a narcotic by the European Union. On the site, we provide you with products made from rigorously selected natural ingredients. At your own risk, these products are freely available for sale and consumption, sold to adults; we disclaim all responsibility.

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